Complaints Handling Policy ↓

Spark Property Management takes complaints seriously.

As a first step, we ask that the details all complaints are submitted in writing via email to Caitlin@sparkproperty.com.au. Please be as detailed and clear as you can on the history and your concerns.

We will confirm receipt of your complaint within two business days and review the complaint for response within 10 business days.

We will respond to the complaint by either accepting the complaint or rejecting the complaint in writing.

We may contact you to arrange a meeting pending the nature of the complaint, to see if we are able to resolve it together.

We care about your privacy and will handle all complaints confidentially. If we need to discuss the matter with a third party, we will engage your consent prior to doing so.

If the Agent/Agency accepts responsibility for the complaint, we will determine if any restitution is required and discuss this with the complainant. In addition, we may look to improve in areas of our service should the issue have arisen from this area and confirm with the complainant the steps taken to avoid the issue occurring again.

If after these steps have been undertaken, you feel that your complaint has not been resolved satisfactorily, you may contact the Property Agents Board to escalate the complaint. You can locate a complaint form via their website here: www.propertyagentsboard.com.au 

We hope that wherever possible, we can resolve any complaints that arise. Our clients and customers are very valued, and we truly hope that your interactions with our business remain positive.